Refund policy

Returns & Refunds Policy

At Kishkin, we are committed to providing quality skincare products and a positive customer experience. Please read our returns and refunds policy carefully before placing an order.

This policy applies to orders placed through our website, subject to the consumer protection laws applicable to your purchase. Nothing in this policy limits your statutory rights.

1. Opened or Used Products

For hygiene and safety reasons, skincare products that have been unsealed, opened or used are generally not eligible for return or refund where the return relates to a change of mind or personal preference.

This restriction does not affect any rights you may have if a product is faulty, defective, not as described or otherwise fails to meet applicable legal requirements.

1. Product Suitability & Individual Results

Skincare is personal, and results can vary from person to person. Differences in skin type, sensitivity, existing skin concerns and individual responses may affect how a product performs.

A product not delivering the results you expected, or not being suitable for your individual skin, does not automatically qualify for a refund where the product meets its description and applicable legal standards.

1. Skin Reactions & Sensitivity

Although we carefully formulate our products, individual skin responses can vary. A product may not suit every skin type, and some individuals may experience sensitivity or irritation.

For this reason, refunds are not automatically offered solely because a product does not suit your skin or causes an individual skin reaction, where the product is otherwise compliant with applicable requirements and no statutory refund entitlement applies.

We recommend:

* Reviewing the full ingredient list before purchasing and using a product.
* Consulting a qualified dermatologist before introducing new skincare if you have sensitive skin, known allergies or existing skin concerns.
* Performing a patch test in accordance with the product instructions before first use.

Please note that a patch test cannot guarantee that irritation or an allergic reaction will not occur.

If you experience an unexpected reaction, discontinue use and seek appropriate medical advice where necessary. You can contact our customer support team with your order details so we can review your concern.

1. Faulty, Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect or not as described, please contact our customer support team as soon as possible.

Please provide your order number, a description of the issue and clear photographs of the product and packaging where relevant. This information helps us assess the issue and determine the appropriate resolution.

Eligible cases will be handled in accordance with applicable consumer protection laws. Depending on the circumstances, you may be entitled to a refund, replacement or another remedy.